Shipping policy

Shipping Policy

Ghurabah Hijrah Store
Contact: yushaonhijrah@gmail.com
Last updated: 29 September 2026

This Shipping Policy explains how we deliver your purchases — digital ebooks and (coming soon) physical merchandise — and what you can expect at each step. It forms part of our Terms of Service; if anything here conflicts with your local consumer law, your local law prevails.

1 — Digital Products (Ebooks)

There is no shipping for ebooks — delivery is instant and electronic.

  • How it's delivered: When your ebook is released, we send a unique download link to the email address you used at checkout. You can also access your download from the order confirmation page.

  • Pre-orders: If you pre-order, you will receive your download link on the official release date, as soon as the book goes live. The current release date is shown on the product page.

  • What you need: A device that can open a PDF (phone, tablet, or computer) and an internet connection. No special software is required.

  • Download limits: Each purchase allows a set number of downloads (currently five), enough for your phone, computer, and a backup. If you hit the limit — for example after changing devices — just email us and we will reset it for you, free.

  • If the email doesn't arrive: Check your spam/junk folder first. If it's not there, email us at yushaonhijrah@gmail.com and we will resend your link within 3 business days (usually much sooner).

  • Nothing will ever be posted to you for an ebook. If you ordered an ebook expecting a physical book, contact us — see our Refund Policy, Section 2.2 (change of mind before download).

2 — Physical Merchandise (Clothing, Mugs, Bottles, Bags, Etc.)

Our merchandise line is currently in development. The details below describe how physical orders will be handled once merch launches — this section will be finalized and updated on launch day.

2.1 Where we ship

We currently ship to 25 countries, chosen carefully so that your parcel arrives safely, quickly, and without surprise customs fees wherever possible. Every physical order includes tracking, which we email to you as soon as your order ships.

Countries we serve:

  • North America: United States, Canada

  • Oceania: Australia, New Zealand

  • Europe: United Kingdom, Germany, France, Netherlands, Ireland, Italy, Spain, Portugal, Belgium, Austria, Switzerland, Sweden, Denmark, Norway, Finland, Turkey

  • Gulf: United Arab Emirates, Saudi Arabia, Qatar, Kuwait

  • Asia: Singapore, Malaysia, Japan, South Korea

If your country is not on this list, we cannot currently ship merch to you — but our ebooks are available worldwide and are unaffected by any shipping limits.

One product-specific restriction: items containing lithium batteries (for example, certain bottles or electronic accessories) may not be available for delivery in Australia and some other destinations, due to dangerous-goods air transport rules. If a product page lets you check out with your address, that product ships to you — no surprises.

2.2 How your order is made and shipped

All physical merchandise is produced on demand by our fulfillment partner — an established print-on-demand network with production facilities in the United States, United Kingdom, European Union, Canada, Australia, and Japan. When you order, your item is made at the facility closest to you and shipped directly from that facility to your delivery address, under our store's name. We never handle, store, or ship stock ourselves — this keeps delivery faster, and means your item is freshly made rather than sitting in a warehouse.

2.2 Processing time

Orders are prepared and dispatched within 2–5 business days of payment (production time for made-to-order items; embroidery or engraved items may take a little longer). During pre-order periods, launches, or sale events, processing may take slightly longer — if so, we will say so on the product page before you order.

2.3 Delivery time

Delivery times are estimates only, not guarantees, and depend on your location and the shipping carrier. Totals below include the 2–5 business day production time plus transit:

Destination

Estimated delivery (production + transit)

United Kingdom

4–8 business days

Germany, France, Netherlands, Ireland, Belgium, Austria, Switzerland

5–12 business days

Italy, Spain, Portugal

6–14 business days

Sweden, Denmark, Norway, Finland

6–14 business days

Turkey

8–15 business days

United States

4–8 business days

Canada

5–10 business days

Australia, New Zealand

8–14 business days

UAE, Saudi Arabia, Qatar, Kuwait

8–16 business days

Singapore, Malaysia

8–15 business days

Japan, South Korea

8–15 business days

Peak seasons (Ramadan, Eid, Black Friday, December) may add several days. If your order is stuck or late, email us and we will chase it with the carrier for you Insha Allah.

2.4 Duties and customs charges

  • For orders shipped to the UK, EU, and Canada, duties and taxes are prepaid at checkout — you pay nothing extra when your parcel arrives.

  • For orders shipped elsewhere (US, Australia, NZ, Gulf states, Asia, Turkey, Norway, Switzerland), import duties, customs fees, VAT/GST, or other charges imposed by your country are your responsibility and are not included in our prices. These are typically collected by the carrier or your customs authority before or upon delivery.

  • Per Section 4.1 of our Terms of Service, you may be the importer of record for your goods, and refusing to pay customs charges does not entitle you to a refund of shipping costs.

  • If you're unsure whether duties apply in your country, email us before ordering and we will do our best to advise Insha Allah.

2.5 Risk of loss

Unless your local consumer law gives you greater protection, risk of loss passes to you upon delivery to the shipping address you provided. If a parcel is marked "delivered" but hasn't arrived, contact us — we'll help investigate with the carrier.

2.6 Wrong or incomplete address

Please check your shipping address carefully at checkout. We are not responsible for parcels delivered to an address you entered incorrectly. If you spot a mistake, email us within 3 business days of ordering and we will try to correct it before dispatch.

3 — Questions

Any question about your delivery — ebook or merch — email us at yushaonhijrah@gmail.com and we'll get back to you within 3 business days.