Refund policy

GHURABAH HIJRAH STORE — RETURN & REFUND POLICY

OUR PROMISE

We want you to be happy with what you buy from the Ghurabah Hijrah Store. This policy explains when you can return items, cancel orders, and get refunds. It applies to every customer, everywhere we sell, and it adds to — never takes away — the rights you have under your own country's consumer law. If your local law gives you a better deal than this policy, your local law wins.

1 — HOW TO REQUEST A RETURN, CANCELLATION OR REFUND

Tell us your order number, what you'd like to return or cancel, and why. You do not need to give a reason to cancel within the cancellation periods below. We will confirm your request within 3 business days and process refunds as described in this policy.

2 — DIGITAL PRODUCTS (EBOOKS)

2.1 Faulty or not-as-described ebooks — always refundable

If an ebook you purchased is defective (corrupt file, missing pages, wrong content, download fails), materially different from its description on our store, or was not delivered, you are entitled to a full refund at any time — no time limit. Just contact us and we'll fix the problem or refund you in full.

2.2 Change of mind — 14 days

If you simply change your mind after purchasing an ebook:

If you have NOT yet downloaded the file: you may cancel within 14 days of purchase for a full refund, no reason needed. (This also covers pre-order cancellations at any time before release.)
If you HAVE downloaded the file: because you consented to immediate digital delivery at checkout, and the content has already been delivered to you in full, refunds are generally not available after download — except where your local law does not allow this limitation, in which case your statutory rights apply in full, and except where the ebook is faulty or not as described (Section 2.1). If your local law gives you a withdrawal right even after download begins, you have that right and we will honor it.

2.3 Pre-order cancellations

You may cancel a pre-ordered ebook at any time before release for a full refund of the pre-order price — no questions asked, even if the release date hasn't changed. If we cancel a pre-order, you receive a full refund automatically.

3 — PHYSICAL MERCHANDISE (CLOTHING, MUGS, BOTTLES, BAGS, ETC.)

3.1 Faulty, damaged or incorrect items — always refundable

If an item arrives damaged, defective, or is not what you ordered, contact us within 30 days of delivery with a photo of the problem and we will, at your choice:

replace the item free of charge,
refund you in full (including original shipping), or
refund the difference if you keep the item and agree to a partial refund.

This right never expires for faults that would breach your statutory rights (for example, under UK/EU law you have up to 2 years to claim for goods that are not of satisfactory quality; under Australian Consumer Law, goods must be of acceptable quality). If a fault appears later that is our fault or the product's fault, you are still covered by your local law regardless of this policy's time limits.

3.2 Change of mind (unwanted items) — 14 days (UK/EU) / 30 days (elsewhere)

Customers in the UK and European Union: you have the legal right to withdraw from the purchase of physical goods within 14 days of receiving the item, for any reason or none. Return the item within a further 14 days and we will refund the full item price plus your original standard shipping cost. You pay the cost of return shipping. The item must be unused and in the same condition you received it (you may open and inspect it as you would in a shop). If the item loses value because of handling beyond what is needed to inspect it, we may deduct that loss of value from your refund, as permitted by law.

Customers everywhere else (US, Canada, Australia, NZ, Gulf, Asia): you may return any unworn, unwashed, unused item in its original condition within 30 days of delivery for a refund of the item price. You pay return shipping unless the return is due to our error (wrong or faulty item). Where your local law requires a different period or better terms, your local law applies.

3.3 Size and fit

Please check the size chart on each product page before ordering. If clothing doesn't fit, you may return it under Section 3.2 (unused, unworn, tags attached).

4 — HOW REFUNDS ARE PAID

Refunds are issued to the original payment method used for the order (this is required by law in the UK/EU and is our policy everywhere).
We will process your refund within 7 business days of approving it, and in any case within 14 days of (a) the item reaching us, or (b) where no return is required, your cancellation request — in line with UK/EU legal deadlines.
Depending on your bank or card provider, the money may take several additional days to appear on your statement.
Pre-order refunds are processed to the original payment method within 7 business days of the cancellation.

5 — WHO PAYS FOR WHAT (SHIPPING & REFUNDS)

This table shows, for each situation: who pays the cost of sending the item back, and exactly what money you get back.

Situation	Return shipping cost	Item price refunded?	Original shipping you paid at checkout?
Item faulty, damaged or wrong (our error)	We pay — we provide a return label or reimburse you	✅ Full refund	✅ Yes — refunded too
Item lost or never arrives	No return needed	✅ Full refund or free replacement — your choice	✅ Yes — refunded (or replacement shipped free)
Change of mind — UK/EU (within 14 days of delivery)	You pay to ship it back	✅ Full refund	✅ Yes — your original standard shipping is refunded by law
Change of mind — rest of world (within 30 days of delivery)	You pay to ship it back	✅ Full refund	❌ No — only the item price is refunded
Ebook — faulty, not as described, or never delivered	No shipping — it's digital	✅ Full refund at any time	n/a (digital)
Ebook — change of mind, not yet downloaded	No shipping — it's digital	✅ Full refund within 14 days of purchase	n/a (digital)
Ebook — change of mind, already downloaded	No shipping — it's digital	❌ Not refundable (you consented to immediate delivery at checkout) — unless your local law says otherwise, then your law applies	n/a (digital)
Pre-ordered ebook — change of mind before release	No shipping — it's digital	✅ Full refund of the pre-order price, at any time before release, no reason needed	n/a (digital)
Pre-ordered ebook — release delayed or cancelled by us	No shipping — it's digital	✅ Full refund automatically — or keep your pre-order at the pre-order price if you wait for the new date, your choice	n/a (digital)
Pre-ordered ebook — change of mind after release but before download	No shipping — it's digital	✅ Full refund within 14 days of release (same as regular ebook rules)	n/a (digital)
Pre-ordered ebook — change of mind after download	No shipping — it's digital	❌ Not refundable — same as any downloaded ebook, unless your local law says otherwise	n/a (digital)
Pre-ordered physical merchandise (if offered) — change of mind before it ships	No return needed — nothing has shipped yet	✅ Full refund including all shipping paid	✅ Yes — refunded, since nothing was sent

In plain words:

If it's our fault (broken item, wrong item, lost package): you pay nothing, ever. We refund everything, including what you paid us for shipping.
If you changed your mind: you pay to send it back. UK/EU customers also get their original shipping refunded (that's their legal right); everywhere else, it's the item price only.
Ebooks: full protection if anything is wrong with the file or delivery. Change-of-mind refunds only before you download — once you've downloaded the file you have the product, so it's not refundable (unless your local law protects you further, which it may — and if so, your law wins).
Low-value items: sometimes we'll tell you to keep the item and still refund you, if return shipping would cost more than the product is worth — a free item instead of a trip to the post office.

6 — NON-RETURNABLE ITEMS

Ebooks that have been downloaded (see Section 2.2), except faulty/not-as-described items
Items returned after the periods in Section 3.2, except where faulty or where your local law requires otherwise
Items that have been worn, washed, damaged, or used beyond what is needed to inspect them
Free gifts or bonus items that were not paid for (though we will still honor any fault with a paid item they came with)

If your local law does not allow a category to be excluded (for example, where a gift was part of a promoted purchase), that law applies.

7 — LOST OR STOLEN PACKAGES

If your package is marked as delivered but you haven't received it, contact us within 14 days of the delivery scan and we will investigate with the carrier and, where the package is confirmed lost, resend or refund your order. If your package is lost in transit and never arrives, we will resend or refund in full — packages are our risk until delivered to your address, as stated in our Terms of Service.

8 — CHARGEBACKS

We ask that you contact us before filing a chargeback with your bank — almost every problem can be solved faster with a direct refund, and we will never refuse a legitimate refund request. Filing a chargeback without first contacting us doesn't speed anything up, and we may contest chargebacks that ignore this policy where a refund was available.

9 — WHAT THIS POLICY DOES NOT DO

This policy does not replace or limit your rights under your own country's consumer law — it adds to them. If your local law gives you a longer period, a stronger remedy, or rights that cannot be excluded, you have those rights in full. Where this policy and your local mandatory law conflict, your local law prevails and this policy applies only to the extent permitted.

For US customers: note that under FTC pre-order rules, if we cannot ship a pre-ordered product within the stated time (or 30 days if none is stated), we will promptly offer you the choice of a full refund or a revised ship date. For UK/EU customers: your statutory 14-day withdrawal rights described in Sections 2.2 and 3.2 are guaranteed by law and cannot be waived by us or by you.

10 — CONTACT

Questions about returns, refunds, or cancellations? Email us at yushaonhijrah@gmail.com — our official contact channel, as set out in our Contact Information page. We respond to every message within 3 business days.

We do not publish a postal address or telephone number. Returns of physical merchandise, where required, are handled through our fulfillment partner's return process — we will email you the return instructions and address when your return is approved; you do not need our address to start a return.

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